If you are unable to readily find formula, please consult the following resources that may be able to assist:

Manufacturer Hotlines

  • Gerber’s MyGerber Baby Expert – reach a certified nutrition or lactation consultant by phone, text, Facebook Messenger, web chat, or video call, who can help you identify a similar formula that may be more readily available
  • Abbott’s Consumer Hotline: call 1-800-986-8540
  • Abbott’s urgent product request line – ask your OBGYN or your infant’s pediatrician to submit an urgent product request by downloading and completing the form 
  • Healthcare Workers: Contact Abbott to request limited quantities of formula for patients in need.
  • Reckitt’s Customer Service line: call 1-800 BABY-123 (222-9123)

Community Resources:

WIC-Eligible Families

·    Contact your local WIC office to identify or obtain additional sources of infant formula nearby.

General Guidance

  • Call your OBGYN or pediatrician to see if they have in-office samples or can suggest a similar formula that may be more readily available in stores and is nutritionally similar to your infant’s typical formula.
  • You should not water down formula, try to make formula at home, or use toddler formula to feed infants. Don’t discard formula unless it is expired or is part of the recall. Check your formula’s lot code to see whether or not it was affected by the recall.
  • You can find more guidance from the American Academy of Pediatrics.

Heavy Metals in Baby Food

COVID-19 Parent Resources

New York State Children’s Health Care Coverage Fact Sheets

Having Trouble Putting Food on the Table?  SNAP Works. NOEP Helps.

The Nutrition Outreach and Education Program (NOEP) offers free and confidential services to connect hungry New Yorkers with nutrition assistance programs such as the Supplemental Nutrition Assistance Program (SNAP).  SNAP is our nation’s first line of defense against hunger, stretching the monthly food budgets of all who meet program guidelines.  NOEP is available in many counties across the state and throughout all boroughs of New York City.  Find Nutrition Outreach and Education Program (NOEP) coordinators here.


In response to requests for help from families across New York State struggling with a loved one’s addiction, Friends of Recovery – New York (FOR-NY), with support from the New York State Office of Alcoholism and Substance Abuse Services (NYS OASAS), has created the Family to Family Recovery Resource Guide.  This comprehensive, downloadable, free guide is based on feedback provided by family members from throughout the state who have “been there.”  It has been written for the families of people who have not yet found recovery, families of people in recovery, and families who have lost someone to addiction.  It can also be useful to individuals, friends and allies of those impacted by addiction, as well as prevention, treatment, and recovery service professionals.

Addiction can have a devastating impact on the families of those struggling with a substance use disorder.  In fact, it’s been said that addiction is a disease of 1+4 because it affects not only the individual, but at least four other loved ones as well.  Sadly, family members are often at a loss for how to help the individual in active addiction, other members of the family or even themselves.  To make matters worse, the shame and stigma society associates with addiction keeps those that need help from reaching out – even to close friends and relatives.   Instead, most families struggling with addiction suffer in silence and don’t know where to turn.

This free, comprehensive, downloadable guide provides answers to help families navigate the many barriers and challenges they may face. For example,

  • What to do if you suspect a loved one has a problem with alcohol or other drugs
  • Understanding the individual’s & the family’s rights regarding treatment and recovery support
  • Navigating the insurance process
  • Identifying and accessing support and treatment in New York State
  • Dealing with isolation & stigma
  • Taking care of yourself and others in the family

The Guide also includes links to many helpful state and national organizations, as well as informative articles and videos.

For additional information about the Family to Family Resource Guide and how your members can promote its availability to benefit their communities, please don’t hesitate to contact Susan Lee Murphy at 518-487-4395, ext. 12 or

Important information: